2026 Regularization in Madrid — The Transport Consortium Problem and How to Solve It

You have until June 30, 2026. That's 5 months to gather what you need. The problem: thousands of people in Madrid are trying to get the transport pass certificate and the CRTM is completely overwhelmed. Here we explain exactly what to do.

The mistake everyone is making

The transport pass is one document among many, not the only one you can submit. A lot of people are stuck waiting for that CRTM certificate without knowing there's a whole alternative strategy available.

Don't get blocked waiting for a response that could take weeks. While you wait, you can be building your file with other equally valid documents.

Step 1 — Request the certificate from the CRTM even if it takes a while

Yes, the system is overwhelmed. Yes, it may take time. But request it right now because the waiting time starts counting from the moment you apply.

Go to the website of the Consorcio Regional de Transportes de Madrid and request the certificate of your travel history. You'll need your transport card number and your DNI or NIE.

Save the confirmation email or any proof that you made the request. That document also shows you've been in Madrid for some time.

Step 2 — Regularization appointments are requested through 060

This is a critical point that causes massive confusion. The appointment for your regularization process is requested by calling 060, the phone number for the General State Administration.

The CRTM and 060 are two completely separate procedures. One is for getting your proof of residence. The other is for requesting your appointment at the Oficina de Extranjería.

Call 060, be patient, and request your appointment at the Oficina de Extranjería in Madrid. Write down the reference number and keep it somewhere safe.

Step 3 — Gather the other documents while you wait

This is the real key to the strategy. There's no single magic document. There's a combination of proof that together builds your history in Spain.

These are the documents you should gather right now:

• Bills in your name — electricity, water, gas, phone. The older, the better.
• Mobile phone receipts — if you have a contract with a Spanish provider, every monthly bill counts.
• Medical appointments — any visit to a health center or GP in Madrid. Ask for a printed confirmation.
• Employment or rental contracts — essential. If you have a registered tenancy agreement, it's very strong proof.
• Western Union or similar transfers — if you've sent money to your home country from Spain, keep all the receipts. They prove you were here on that date.
• Bank statements — account statements, ATM transactions in Madrid.
• School enrollment — if you have children in Madrid schools, the enrollment certificate is very powerful proof.

How to combine the documents correctly

The strategy isn't to submit everything at once without any order. It's to present documents that cover different time periods and different aspects of your life in Madrid.

For example: a phone bill from two years ago + medical appointments from different months + Western Union receipts + rental contract. That builds a clear timeline.

Organize them chronologically, from oldest to most recent. That way the official can see at a glance that you've been here for a while.

The fee you need to pay

The regularization process has a cost of 38.28 euros. This is the official fee for modelo 790.

Pay it at any bank or through the electronic portal of the Agencia Tributaria. Keep the payment receipt because it's an essential document in your file.

Don't pay intermediaries who charge much more to handle this procedure. The fee is public and fixed.

The deadlines you can't ignore

The deadline is June 30, 2026. That's 5 months away. It sounds like a lot of time, but it isn't when you factor in the system's waiting times.

The CRTM can take weeks. The 060 appointment can take weeks. The documents you request at your health center can take days. It all adds up.

If you start today, you have room to maneuver. If you wait until May, you might not.

The action plan at a glance

So you have it clearly laid out:

1. Today: Request the certificate from the CRTM and save the confirmation.
2. This week: Call 060 and request your appointment at the Oficina de Extranjería.
3. This month: Gather bills, medical records, contracts, and transfer receipts.
4. Before your appointment: Organize everything chronologically and pay the 38.28€ fee.
5. At your appointment: Bring originals and photocopies of everything.

Your next step

Open the CRTM website right now, request your travel history certificate, and save the confirmation email. Then call 060 and request your appointment. Don't wait until you have all your paperwork perfectly in order before you start. The most urgent thing is this: request and book your appointment as soon as possible, because slots fill up and the June 30 deadline doesn't move.